Great comment at The Bullying Culture of Medical School
“Occasionally we have new interns, residents, or attendings that start with abusive behavior toward nursing staff or other physicians. I’ve found that a good response is to say something like this, always with an audience, and in a very calm, low voice, “Apparently the institution you’ve come from allows behavior like this, but here at (insert facility name) we do not condone nor allow such abuse. If I have to, I’ll report this to (chief medical officer). Let’s make sure this never happens again, shall we?” More than once, the perpetrator has apoplogized on the spot, but I’ve also has to report them. Then, they apologize later. I’ve never had the chief not back me up. They know that for the morale and reputation of the facility, behavior like that cannot be tolerated.”
See also:
- Wikipedia: Nonviolent Communication
