There are many things to not understand about how cell phones/plans work! Including:
1. How does Verizon Prepaid work vs Verizon Postpaid? (They get treated significantly differently by the company, including having different plans, customer support, phone prices, etc)
2. How do MVNOs work and what are the special arrangements they have with the carriers (AT&T, Verizon, T-Mobile, Sprint).
3. Is it significant that MVNO traffic (calls and data) get deprioritized when network traffic is high affect coverage substantially? My guess is YES in crowded/busy areas in cities. 2 others CONs of MVNOs include: 1) might not have international coverage in Mexico and Canada 2) don’t usually allow for roaming on other compatible networks
All I *DO* know is that (despite this not being clearly stated at their website)… Verizon Prepaid phones are NOT eligible to be used on Red Pocket Mobile (at least as of as of today, 4/6/2019).
A) …your phone is “carrier unlocked” and this is verified via checking your IMEI at verizon phone support.
B) …your phone is definitely not on a “lost or stolen blacklist” checked at verizon/
C) …your phone is not flagged as “lost or stolen” at apple iphone phone support.
D) …your phone USED to work for a year on red pocket. The point is that they have changed (or started enforcing) this restriction.
I *think* the issue is that (per #2) Verizon has a special arrangement with their MVNOs (at least redpocket) that they do not allow VZ prepaid phones to be used. In other words, Verizon Prepaid phones are only truly “GSM Carrier Unlocked” or more accurately “unlocked to work on any other network except our own when used with an MVNO” (since Sprint is also “CDMA” and really Verizon is retiring their CDMA network at the end of 2019. Everyone is LTE (“4G”) anyway.)
Luckily, I was able to have the very friendly redpocket customer support PORT my phone number from a RP CDMAV (Verizon) SIM to a GSMA (AT&T) SIM.
Next time I will only buy FULLY UNLOCKED/FACTORY UNLOCKED phones because it is not worth the hours of hassle dealing with mysteriously not-quite-working phones (due to network issues) and the back and forth with customer service. My suggestions are:
1. iPhone SE (iOS) — great little phone, look for one that says “CDMA/GSM unlocked”. Still possible to find refurbished ones on Amazon / Gazelle / etc.
2. Moto G (Android) — these typically come fully/factory unlocked and have worked flawlessly for years.
I have a G4 from a few years ago, but they are on G6 or G7 now.